Roofs & Roads Insurance Group
Privacy Policy
Website: rrprotects.com · Effective date: September 7, 2026
About this policy
Roofs & Roads Insurance Group ("we," "us," or "our") respects your privacy. This policy explains how we handle personal information when you visit rrprotects.com, contact us, or request insurance assistance. It covers prospective, current, and former customers.
This policy supplements any insurance privacy notices provided by us or an insurer. It does not limit your legal rights or protections.
Information we collect
- Contact and inquiry information. Your name, email address, telephone number, preferred contact method, insurance interests, and details you choose to include in a message.
- Insurance and service information. For quotes, applications, and policy service, we may receive addresses, birth dates, household or driver details, vehicle or property information, business activities, prior coverage, and claims or transaction history. Sources may include you, authorized representatives, insurers, and other legally permitted sources. Insurers or authorized insurance providers may obtain driving, claims, or consumer reports when legally permitted.
- Website information. Hosting and security services may process IP addresses, browser or device details, requested pages, access times, and security logs. See the cookies section.
If a link or form opens your email application, you must send the email for us to receive it. Your email provider also processes the message under its own privacy practices.
How we use information
We use information to respond to inquiries, assess insurance needs, seek quotes, assist with applications and policy service, communicate about claims, maintain records, protect our website and business, prevent fraud, and meet legal or contractual responsibilities. We may communicate about our services where legally permitted and consistent with your communication choices.
How we share information
We may disclose relevant contact, insurance, transaction, or technical information described above to:
- Insurance providers. Insurers, insurance intermediaries, and quoting or agency-service platforms involved in obtaining or servicing insurance you request.
- Service providers and advisers. Providers of hosting, security, email, storage, agency administration, and professional services.
- Authorized or legally permitted recipients. People you authorize, regulators, courts, law enforcement, or other recipients when disclosure is legally required or permitted to process transactions, address fraud, protect rights, or resolve disputes.
Where a disclosure requires your authorization or an opportunity to opt out, we will provide the required notice and choice before making that disclosure. The same disclosure principles apply to information about former customers.
We do not sell or rent your personal information. We do not share it with third parties for their own marketing or for targeted advertising across unrelated websites or apps. We do not use information collected by this insurance agency to market the services of our other business operations without your permission. Mobile telephone numbers and text-message opt-in information are not shared with third parties or affiliates for their marketing; providers may process them only as needed to support permitted communications and services.
Cookies and similar technologies
Cookies are small files a website or service may store on your device. Website hosting or security tools may use cookies or similar technologies to deliver the site, prevent abuse, or remember settings. You can manage or delete cookies through your browser; blocking some technologies may affect site functions.
Your communication choices
Contact us to update communication preferences or stop promotional messages. You may use unsubscribe instructions in promotional emails. For texts, reply STOP or contact us. Necessary policy, transaction, or legally required communications may continue through an appropriate channel.
An inquiry does not by itself authorize automated marketing calls or texts. We will request separate consent where required; this policy does not substitute for that consent.
Security and retention
We use reasonable administrative, technical, and physical safeguards and restrict access to authorized people and providers who need the information. No website, email service, or storage system can guarantee absolute security.
We retain information as reasonably needed for inquiries, insurance service, necessary records, legal duties, fraud prevention, and disputes. Retention varies by information type and applicable requirements. We securely dispose of or de-identify information when no longer needed, subject to lawful retention and backup processes.
Access, correction, and privacy requests
Contact us to request access, correction, or deletion of personal information. Your rights depend on applicable law and the information involved; some records must be retained. We may request limited information to verify your identity or authority. We will respond as legally required and explain limitations and applicable appeal options.
You may decline to provide information, but this can prevent a quote or service. If an insurer holds the information, we can help identify its contact; the insurer handles requests under its own obligations.
Other websites and children
Insurer, payment, social media, and other linked websites handle information they collect under their own privacy practices. Review their notices before providing information.
This general-audience website is not directed to children under 13. We do not knowingly collect information directly from children under 13 through it. Contact us if you believe a child provided information so we can take appropriate action.
Policy updates and contact
We may update this policy as practices or laws change and revise its effective date. We will provide additional notice or obtain consent as legally required.
Privacy contact:
Roofs & Roads Insurance Group
service@rrprotects.com · 405-440-3388
rrprotects.com